Frequently Asked Questions
Everything you need to know about our organic, fair-trade brews.
How long does it take for my coffee to ship?
We roast our beans in small batches to ensure freshness. Orders are typically processed within 1-2 business days and shipped via standard ground, arriving in 3-5 business days.
Is your coffee certified organic and fair trade?
Yes, 100% of our coffee is certified organic and sourced through fair trade cooperatives. We believe in transparency and supporting the farmers who grow our exceptional beans.
Do you offer a subscription service?
Absolutely! You can choose your favorite roast and set a delivery frequency that works for you. Subscribers enjoy a 15% discount on every recurring order.
What is your return policy for coffee beans?
As coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order or if it arrived damaged, please contact us within 14 days for a replacement or refund.
Can I order my coffee pre-ground?
Yes, we offer various grind settings including Drip, Espresso, and French Press. Simply select your preferred grind size on the product page before adding it to your cart.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the taste.